Frequently Asked Questions (FAQs)

What is Kamciyo?

Kamciyo is a global multivendor marketplace where you can buy and sell second-hand fashion items from around the world. We focus on sustainable fashion by giving pre-loved clothing a new life.

How do I sell on Kamciyo?

To start selling, create an account, set up your storefront, and list your items. Upload high-quality images, provide detailed descriptions, set your price, and start selling your second-hand items to buyers worldwide.

What types of products can I sell on Kamciyo?

You can sell pre-loved fashion items such as clothing, shoes, accessories, and jewelry from various regions, including African, South Asian, Middle Eastern, and European styles.

How do I buy products on Kamciyo?

Browse through our marketplace by category, style, or region. Once you find a product you like, simply add it to your cart and proceed to checkout. Secure payment options ensure a safe transaction.

How are payments processed on Kamciyo?

All payments are processed securely through our platform. You can use credit/debit cards or other supported payment gateways, ensuring both buyers and sellers have a safe and reliable experience.

What are the shipping options?

Sellers are responsible for shipping items to buyers. Shipping costs, methods, and delivery times vary based on the seller's location. Once you make a purchase, you’ll receive tracking information to follow your order.

How do I track my order?

After your purchase, sellers will provide tracking details for your package. You can view your order status and tracking information directly from your Kamciyo account dashboard.

What is Kamciyo's return and refund policy?

Each vendor on Kamciyo sets their own return and refund policies, which are available on the product listing page. If you need to initiate a return or request a refund, please review the vendor's policy and contact them directly. For more details, visit our Returns and Refund Policy page.

How do I contact a seller?

If you have questions about an item, shipping, or any other inquiries, you can contact the seller directly through the messaging feature on their product page. This ensures easy communication before making a purchase.

How do I become a verified seller on Kamciyo?

To become a verified seller, create your store, and consistently meet our performance criteria, such as delivering orders on time, maintaining positive feedback, and providing excellent customer service. Verified sellers enjoy additional benefits like higher visibility and enhanced trust from buyers.